After several years in the moving industry, Boris, the founder of Marco Polo Pro Moving, observed several critical areas in which companies could significantly enhance customer satisfaction and bolster their business reputation. These key concerns included the need for transparent pricing, consistent communication, and ensuring a prompt and damage-free completion of moves. Frustrated by the limited progress he made while working with larger moving companies, Boris decided to venture out on his own to address these issues. The philosophy driving Marco Polo Pro Moving is straightforward: provide exceptional service to make the customer happy, leading to a win-win situation for all parties involved. Despite being considered a smaller player in the industry, the company is committed to stepping up to the plate, offering a fleet of 17-26 foot trucks, along with access to trailers and additional trucks to accommodate moves of any size. Their well-equipped team arrives with all the necessary materials, including dollies, blankets, shrink-wrap, straps, bungee cords, and more.

The Marco Polo Pro Moving crew is not only fully trained but also experienced in handling various types of moves. Boris personally conducts interviews with each team member, guaranteeing their reliability and professionalism. Customers can rest assured that the company’s employees will arrive on time, ready to exert the utmost effort to ensure a seamless and efficient moving experience. The company places a high value on its reputation, with customer reviews serving as a pivotal aspect of its daily operations. They welcome and appreciate all feedback, encouraging customers to reach out at the first sign of any questions or dissatisfaction so that any issues can be promptly addressed and resolved.